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Terms of Service


ACCESS TO THE SERVICES. The LULU LUNA celebrity, lifestyle, fashion, beauty and shopping network, websites, domain names and any other linked and related pages, features, content, products, application services (including without limitation any mobile applications services) and other goods and/or services offered, owned or operated by LULU LUNA in connection therewith, are offered to you solely for your own use, and not for the use or benefit of any third party (collectively, the “Services”). The term “Services” shall include, without limitation, use of the LULU LUNA network websites and any goods or services LULU LUNA performs for you and the content, software, tools, and features offered by LULU LUNA on the LULU LUNA network (including, without limitation the Video Player (as defined below)). LULU LUNA may change, suspend or discontinue the Services at any time, including the availability of any feature, database, or Content (as defined below). LULU LUNA may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. LULU LUNA RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO MODIFY THIS AGREEMENT AT ANY TIME BY POSTING A NOTICE ON THE LULU LUNA WEBSITE, OR BY SENDING YOU A NOTICE VIA EMAIL OR POSTAL MAIL. YOU SHALL BE RESPONSIBLE FOR REVIEWING AND BECOMING FAMILIAR WITH ANY SUCH MODIFICATIONS. USE OF THE SERVICES BY YOU FOLLOWING SUCH NOTIFICATION CONSTITUTES YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS AGREEMENT AS MODIFIED.

LULU LUNA does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services. If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to LULU LUNA or on the Services. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at Some features of the Services (e.g., the ShopSense program) require users to be eighteen (18) years of age or older, and if you are under eighteen (18) years of age you agree that you will not use or attempt to access such features.

You represent and warrant to LULU LUNA that: (i) you are an individual (i.e., not a corporation) and you are of legal age to form a binding contract or have your parent’s permission to do so, and you are at least 13 years or age or older; (ii) all registration information you submit is accurate and truthful; and (iii) you will maintain the accuracy of such information. You also certify that you are legally permitted to use and access the Services and take full responsibility for your access, selection and use of the Services. This Agreement is void where prohibited by law, and the right to access and use the Services is revoked in such jurisdictions.

You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the Services, including, without limitation, modems, hardware, software, and long distance or local telephone service. You shall be responsible for ensuring that such equipment or ancillary services are compatible with the Services.

The Services are offered by LULU LUNA from its facilities in the United States of America. LULU LUNA makes no representations that the Services are appropriate or available for use in other locations. Users who access or use the Services from other jurisdictions do so at their own volition and are responsible for compliance with local laws.

WEBSITE AND SERVICES CONTENT. The Services, and their contents are intended solely for your personal, non-commercial use (except as specifically and expressly agreed in writing by LULU LUNA in connection with a specific feature of the Service only) and may only be used in accordance with the terms of this Agreement. All materials displayed or performed on the Services (including, but not limited to text, blogs, graphics, articles, photographs, images, illustrations and video (also known as the “Content,” and which includes User Submissions (as defined below)) are protected by copyright. You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through the Services, and shall not use, copy reproduce, modify translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any Content or User Submissions or other proprietary rights not owned by you, (i) without the express prior written consent of the respective owners, and (ii) in any way that violates any third party right.

You shall not remove, obscure, or alter any notices or links (e.g., links to LULU LUNA’s Privacy Policy and Terms of Service) on the Services or any of the features or tools or other Services. In addition, you agree not to access, display, distribute or otherwise exploit User Submissions or any other Content through any technology or means other than the video playback pages of the Services or the LULU LUNA Video Player offered through the LULU LUNA websites (the “Video Player”).

The Services are protected by copyright as collective works and/or compilations, pursuant to U.S. copyright laws, international conventions, and other intellectual property laws. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Agreement), create derivative works based on, distribute, perform, display, or in any way exploit, any of the Content, software, materials, or Services in whole or in part.

You may download or copy the Content, and other items displayed on the Services for download, for personal non-commercial use only, provided that you maintain all copyright and other notices contained in such Content. You shall not store any significant portion of any Content in any form. Copying or storing of any Content for other than personal, noncommercial use is expressly prohibited without prior written permission from LULU LUNA, or from the copyright holder identified in such Content’s copyright notice. If you link to the Services, LULU LUNA may revoke your right to so link at any time, at LULU LUNA’s sole discretion. LULU LUNA reserves the right to require prior written consent before linking to the Services.

In the course of using the Services, you and other users may provide information which may be used by LULU LUNA in connection with the Services and which may be visible to certain other users. You understand that by posting information, images, video, blogs, or other content on the Services or otherwise providing User Submissions to LULU LUNA or in connection with the Services (collectively, “User Submissions”), LULU LUNA hereby is and shall be granted a non exclusive, worldwide, royalty free, perpetual, irrevocable, sublicenseable, transferable right to fully exploit such User Submissions (including all related intellectual property rights) in connection with the Services, and LULU LUNA’s (and its successors’ and assigns’) business, including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels, and to allow others to do so, however, LULU LUNA will only share personally identifiable information that you have not made publicly available in accordance with LULU LUNA’s current privacy policy at http://www.Lulu You also hereby do and shall grant each user of the Services a non-exclusive license to access your User Submissions through the Services, and to use, modify, reproduce, distribute, prepare derivative works of, display, and perform such User Submissions as permitted through the functionality of the Services and under this Agreement. Furthermore, you understand that LULU LUNA retains the right to reformat, modify, create derivative works of, excerpt, and translate any User Submissions submitted by you. For clarity, the foregoing license grant to LULU LUNA does not affect your ownership of or right to grant additional non-exclusive licensees to the material in your User Submissions, unless otherwise agreed in writing. You understand that all information publicly posted or privately transmitted through the Services is the sole responsibility of the person from which such content originated and that LULU LUNA will not be liable for any errors or omissions in any content. You understand that LULU LUNA cannot guarantee the identity of any other users with whom you may interact in the course of using the Services. Additionally, LULU LUNA cannot guarantee the authenticity of any data, which users may provide about themselves. You acknowledge that all Content and User Submissions accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.

Under no circumstances will LULU LUNA be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with use of or exposure to any Content posted, emailed, accessed, transmitted or otherwise made available via the Services. You are solely responsible for taking all precautions necessary and/or reasonable to protect yourself, your computer systems and other property from viruses, worms, Trojan horses, and other harmful content and code. You acknowledge that LULU LUNA does not endorse or guarantee any user blogs, video, or other User Submissions and you may not state or imply any such endorsement or guarantee. LULU LUNA shall have no obligation to monitor any User Submissions, however, LULU LUNA and its agents reserve the right to monitor User Submissions from time to time and may remove or block any User Submissions on or accessible through the Services, including disabling access to User Submissions that you have downloaded through the Services.

You agree that you will not use the Services to send or post Content of any kind or nature that is unlawful, harassing, libelous, defamatory, abusive, threatening, harmful, vulgar, obscene, profane (unless such use is warranted within the topic area of a particular message board, as determined by LULU LUNA in its sole discretion), racially offensive, inaccurate, or otherwise objectionable material or that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, federal or international law or regulation. You agree not to use the Services to distribute or send any illegal Content of any kind. Posting illegal Content or participating in any form of discussion with the intention to commit any illegal activity is strictly prohibited.

While LULU LUNA shall have no obligation and assumes no responsibility for monitoring the Services for inappropriate Content or conduct of its users, LULU LUNA reserves the right to monitor, block or remove Content for any or no reason without notice to you, including Content that in the sole judgment and discretion of LULU LUNA, violates the terms of this Agreement, or which may be offensive, illegal or violate the rights of any person or entity, or harm or threaten the safety of any person or entity. If at any time LULU LUNA chooses, in its sole discretion, to monitor the Services, LULU LUNA nonetheless assumes no responsibility for the Content, no obligation to modify or remove any inappropriate Content and no responsibility for the conduct of the user submitting any such Content. You are solely responsible for the Content that you post on or through the Services, any material or information that you transmit to other users and for any interactions with other users.

LULU LUNA reserves the right to take appropriate legal action, including, without limitation, referral to law enforcement, for any use that LULU LUNA deems in its sole discretion to be an illegal or unauthorized use of the Services. LULU LUNA will cooperate fully with any law enforcement officials and/or agencies in the investigation of any person(s) who violate the terms of this Agreement.

You may not use the Video Player with the purpose of obtaining advertising or subscription revenue, or for any other commercial purpose, and you may not sell advertising in connection with the Services or third party User Submissions (except you may use the Video Player to show videos on an ad-enabled blog if the primary purpose of using the Video Player (as determined by LULU LUNA in its sole reasonable discretion) is not to gain advertising revenue or compete with the Services and if the advertising is not offered through the Video Player or on or through any third party User Submission). If you use the Video Player on your blog, you must include a prominent link back to the LULU LUNA website on the pages containing the Video Player and you may not modify, improve, delete or block any portion of the Video Player in any way.

YOUR WARRANTY. You warrant, represent and agree that you will not contribute any User Submissions (including, without limitation, anything in connection with your blog(s)) or otherwise use the Services in a manner that (i) infringes or violates the intellectual property rights or proprietary rights, or rights of publicity or privacy, or other rights of any third party; (ii) violates any law, statute, ordinance or regulation; (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, or otherwise objectionable; (iv) misrepresents the source or identity of any content; (v) involves commercial activities and/or sales without LULU LUNA’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; (vi) uploads, installs, constitutes, or embeds malware, virus, worms, Trojan horses, or other harmful content or code, or (vii) impersonates, or falsely indicates an affiliation with, any person or entity, including, without limitation, any employee or representative of LULU LUNA. LULU LUNA reserves the right to remove any Content from the Services at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if LULU LUNA is concerned that you may have breached the immediately preceding sentence), or for no reason at all. You, not LULU LUNA, remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services, and you warrant that you possess all rights necessary to provide such content to LULU LUNA and to grant LULU LUNA the rights to use such information in connection with the Services and as otherwise provided herein.

Without limiting the other terms and conditions in this Agreement, you acknowledge and agree to the following guidelines for posting and/or viewing User Submissions and other Content on or through the Services:

  • If a comment is made using your identity or screen name it will be deemed to have been posted by you.
  • Do not post abusive, obscene, threatening, harassing, defamatory, libelous, offensive or sexually explicit material.
  • Do not make false or misleading statements.
  • Do not offer to sell or buy any product or service, or post links to third party websites, unless expressly authorized to do so by LULU LUNA in connection with a feature of the Services.
  • Do not post material that infringes the intellectual property rights or other proprietary rights, or rights of publicity or privacy, of any third party.
  • Do not post information that is confidential or sensitive or otherwise in violation of any law, statute, rule, ordinance or regulation.
  • Keep all comments relevant and “on topic” to the particular Service posting that is open for comments.

RESTRICTIONS. You are responsible for all of your activity in connection with the Services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the Services. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any LULU LUNA user. Use of the Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including that are deemed threatening or obscene, or engage in any kind of illegal activity is expressly prohibited. You will not run Maillist, Listserv, any form of auto-responder, or “spam” on the Services, or any processes that run or are activated while you are not logged on to the Services or that otherwise interfere with the proper working of or place an unreasonable load on the Services infrastructure. Further, the use of manual or automated software, devices, or other processes to “crawl” or “spider” any page or Content of the Services is strictly prohibited. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of the Services. You will be responsible for withholding, filing, and reporting all taxes duties and other governmental assessments associated with your activity in connection with the Services.

WARRANTY DISCLAIMERS. LULU LUNA has no special relationship with or fiduciary duty to you. You acknowledge that LULU LUNA has no control over, and no duty to take any action regarding: which users gain access to the Services; what Content you access via the Services (including, without limitation, viruses, malware, harmful code and user generated content); what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content. You release LULU LUNA from all liability for you having acquired or not acquired Content through the Services. The Services may contain, or direct you to websites containing, information that some people may find offensive or inappropriate. LULU LUNA makes no representations concerning any content contained in or accessed through the Services, and LULU LUNA will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Services. LULU LUNA makes no representations or warranties regarding the accuracy of descriptions displayed anywhere on the Services, or regarding suggestions or recommendations of services or products offered or purchased through the Services (including, without limitation, the actual size, quality, color, texture, or results of use of such products or services), or that the Services or any Content will be uninterrupted or error-free. Products and services purchased (whether or not following such recommendations and suggestions) are provided “AS IS” without any warranty of any kind from LULU LUNA or others unless, with respect to others (only), otherwise made expressly and unambiguously in writing by a designated third party for a specific product. THE SERVICES, CONTENT, PRODUCTS AND SERVICES OBTAINED THROUGH THE LULU LUNA WEBSITES, APPLICATIONS AND ANY SOFTWARE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OR COMPLETENESS OF CONTENT, NON-INFRINGEMENT, OR THE AVAILABILITY OR QUALITY OF ANY PRODUCTS OR SERVICES AVAILABLE VIA THE SERVICES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

THE SERVICES DO NOT PROVIDE MEDICAL OR OTHER PROFESSIONAL ADVICE. The Content (including, without limitation, all text, graphics, images, search results, data and information contained therein), and such materials obtained from LULU LUNA’s licensors or other third parties, and all Services are provided for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, examination, or treatment, or for any other professional advice of any kind (including without limitation legal or financial advice). Do not ignore professional advice, or delay in seeking treatment because of anyone or anything on the Services. Always seek the advice of your qualified healthcare provider with any question you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or 911 immediately. LULU LUNA does not recommend or endorse any specific tests, physician, products, procedures, opinions, or other information that may be mentioned on the Services. Reliance on any such information is solely at your own risk. The Services may contain health-related materials that are sexually explicit. If you find these materials offensive, you may not want to use our Services. The Content is not intended to be legal advice or form an attorney-client relationship of any kind. If you believe you have a legal claim, contact an attorney licensed in your state or country.

PRIVACY POLICY. For information regarding LULU LUNA’s treatment of personally identifiable information, please review LULU LUNA’s current privacy policy at, which is hereby incorporated into this Agreement by reference; your acceptance of this Agreement constitutes your acceptance and agreement to be bound by LULU LUNA’s privacy policy.

REGISTRATION AND SECURITY. As a condition to using some aspects of the Services, you may be required to register with LULU LUNA and select a password and user name (“LULU LUNA User ID”). If you are accessing the Services through a third party site or service (such as “Facebook Connect”), LULU LUNA may require that your LULU LUNA User ID be the same as your user name for such third party site or service. You shall provide LULU LUNA with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of your account. You may not (i) select or use as a LULU LUNA User ID a name of another person with the intent to impersonate that person; or (ii) use as a LULU LUNA User ID a name subject to any rights of a person other than you without appropriate authorization. Sugar reserves the right to refuse registration of, or cancel a LULU LUNA User ID in its discretion. You shall be responsible for maintaining the confidentiality of your password. If you access the Service through a third party site or service, you will provide your third party account credentials to LULU LUNA, and you are consenting to have the information in those accounts transmitted into your LULU LUNA account, and you agree that you shall only use accounts owned by you, and not by any other person or entity.

INDEMNITY. You will indemnify and hold LULU LUNA, its parents, subsidiaries, affiliates, officers and employees, harmless (including, without limitation, from all damages, liabilities, settlements, costs and attorneys’ fees) from any claim or demand made by any third party due to or arising out of your access to the Services, use of the Services, the violation of this Agreement by you, or the infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity.



  1. LULU LUNA reserves the right to require payment of fees for certain or all Services. You shall pay all applicable fees, as described on the Services in connection with such Services selected by you. LULU LUNA reserves the right to change its price list and to institute new charges at any time, upon notice to you, which may be sent by email or posted on the Services. Use of the Services by you following such notification constitutes your acceptance of any new or increased charges. To the fullest extent allowed by applicable law, all fees paid hereunder are non-refundable unless otherwise permitted by this Agreement.
  2. You may be able to purchase (i) vouchers for certain products or services available from third party businesses, via the domain and linked and related pages or (ii) a subscription for the “Must Have” program. Such purchases are governed by the Voucher Terms of Sale and the Subscription Terms of Sale (respectively), which are detailed below.


  1. Through certain parts of the Services, you may purchase vouchers (“Vouchers”) for goods and services available from participating merchants (“Merchants”), to be redeemed at such Merchants’ places of business and/or online stores. Your purchase will be charged to the credit card number you provide to LULU LUNA. If LULU LUNA is unable to process your payment for a Voucher, it will notify you via email. If you are unable to remedy the problem to enable LULU LUNA to process payment within one (1) business day of such notification, the transaction will be cancelled.
  2. In order to redeem a Voucher at a Merchant, you must present to Merchant a hard copy of the certificate for your Voucher purchase. A Merchant may require you to show photo ID in order to redeem a Voucher. Neither Merchant nor LULU LUNA is responsible for lost or stolen Vouchers or confirmation numbers.
  3. The terms of redemption for each Voucher may vary from Merchant to Merchant and any restrictions that apply to the use of such Voucher (which may include, without limitation, whether the Voucher can be combined with other offers, whether the Voucher is good for “dine-in only,” and when the Voucher expires) will be noted at the time of purchase. Such redemption terms are incorporated into the Agreement by reference. Vouchers may be redeemed in their entirety only and may not be redeemed incrementally.
  4. You will comply with all applicable laws with respect to your purchase and use of a Voucher, including, without limitation, not purchasing or using a Voucher for alcoholic beverages if you are under the legal age to do so. Merchant may refuse to redeem your Voucher if it believes it is unlawful to do so. Some Vouchers may have statutory limits on the amount of the Voucher that can be redeemed for alcoholic beverages. Compliance with statutes or codes relating to Vouchers is the responsibility of Merchant, not LULU LUNA.
  5. Vouchers have two separate values: (a) the amount paid and (b) the promotional value. The promotional value is the additional value of the Voucher beyond the amount paid. The promotional value will expire on the date specified at the time of purchase, unless prohibited by applicable law. Except as otherwise set forth herein, the amount paid will never expire; if you do not redeem your Voucher by the expiration date noted, Merchant will only be responsible for allowing you to redeem your Voucher for products and/or services worth the amount paid for such Voucher. For example, you might buy a Voucher for $10 which is redeemable for $30 worth of merchandise from Merchant; in that case, $10 is the amount paid, and $30 is the promotional value. You may redeem the Voucher for the full $30 worth of merchandise before the expiration date; after the expiration date, you may still redeem the Voucher, but for only $10 worth of merchandise.
  6. Some Vouchers are admission tickets to one-time events. For example, we may offer a Voucher for a ticket to a concert on a particular day, or a wine tasting event that will only run for two weeks. These Vouchers can only be redeemed on or during the applicable date or dates, and you will not receive any cash refund or credit from Merchant or from LULU LUNA if you do not redeem such a Voucher on or during the appropriate date or dates. If a Voucher is an admission ticket to a one-time event, such term will be noted at the time of purchase.
  7. Merchant, not LULU LUNA, is the seller of the goods and services covered by the Voucher, and is solely responsible for redeeming any Voucher you purchase. The Merchant is fully responsible for all goods and services it provides to you in connection with a Voucher (including the quality thereof), and any and all injuries, illnesses, damages, claims, liabilities and costs it may cause you to suffer, whether related to the Voucher or not. If Merchant refuses to redeem a Voucher or to grant you any refund to which you believe you are entitled, please contact LULU LUNA at
  8. Vouchers cannot be used for taxes, tips, prior balances, or shipping and handling charges, unless permitted by the applicable Merchant or otherwise stated at the time of purchase.


  1. Through the “Must Have” program, you may purchase a subscription to receive monthly shipments of curated items and/or single purchase premium edition offerings LULU LUNA may provide from time to time (each, a “Box”). The various subscription types available (each, a “Subscription”), and the pricing for each, are described here: https://musthave.Lulu Subscriptions are available in a variety of lengths (each, a “Subscription Term”). For all Subscriptions, LULU LUNA expects to ship Boxes on or around the 7th of each calendar month, or the following business day if the projected shipment date is a holiday. If you have chosen a monthly recurring Subscription type (“Month-to-Month Subscription”), for your first month LULU LUNA will charge you the relevant monthly Subscription fee at time of sign-up. For each subsequent month, you will be charged when your order is shipped. If you have chosen a Subscription of longer than one month (“Long-term Subscription”), the fee for the entire Subscription Term will be charged to you upon the sign-up of your Long-term Subscription. Subscription Term length cannot be changed until Subscription Term is up for renewal in accordance with Section 4 below.
  2. LULU LUNA will charge the relevant fees for your chosen Subscription(s) to the credit card that you provide to us. If the credit card information you have provided is incorrect or incomplete, or LULU LUNA is unable to complete a transaction due to your error or omission, we will attempt to contact you and inform you of the problem; failure to provide accurate and complete shipping and billing information may result in the delay or cancellation of your Subscription or a particular delivery. Subscriptions may only be cancelled as expressly set forth in Section 4 below. If you believe you have purchased a Subscription in error, please contact us immediately at
  3. LULU LUNA reserves the right to change the prices and available Subscriptions at any time, upon notice to you, provided that any Subscription you have already paid for as of the date of such notice will not be affected by such change for the then-current Subscription Term. For avoidance of doubt, the Subscription Term of a Month-to-Month Subscription is one (1) month. Prices displayed on the Services are quoted in U.S. currency and are valid only in the United States. Sales tax will be determined by the shipping address of the order and will automatically be added to your order in accordance with the current tax rate at time of charge. We do not collect sales tax in all states, only those where we are required to do so, or become required to do so by law in the future.
  4. At the end of a Subscription Term, each Subscription will automatically renew for additional one-month Subscription Terms, unless you provide LULU LUNA with fifteen (15) days notice of cancellation prior to the end of the then-current Subscription Term (“Notice Period”). For clarity, if you purchased a three (3) month Long-term Subscription, and you do not notify LULU LUNA within fifteen (15) days of the end of the initial three (3) month Subscription Term, your Long-term Subscription will automatically convert to a Month-to-Month Subscription at the conclusion of the initial three (3) month term, and you will be charged at the then-current Month-to-Month Subscription rate just prior to LULU LUNA shipping the first Box of the renewal Term. Sales tax is calculated for renewal Term at time of charge.
  5. Notwithstanding anything else to the contrary, if you have purchased a Long-Term Subscription as a gift and have designated it as such as allowed by our payment process (a “Gift Subscription”), such Gift Subscription will automatically terminate at the end of its initial Subscription Term.
  6. LULU LUNA may limit quantities of or cancel Subscriptions purchased, and we reserve the right to refuse any order. In the event LULU LUNA needs to change or cancel an order, we will attempt to notify you using the contact information you provided at the time the order was made.
  7. Boxes are shipped by a third party carrier. As a result, title and risk of loss for a Box will pass to you upon our delivery to the carrier.
  8. The contents of each Box are curated by the trendsetters at LULU LUNA. Unfortunately, we don’t allow returns or substitutions of anything in your Box. If you receive a Box with damaged or incomplete contents,, please contact us at within three (3) weeks following shipment of your Box. If you receive a Box with damaged contents you will need to include photographic evidence documenting the damaged product in order to receive a replacement product.
  9. Product specifications and other information have either been provided by the vendors or collected from publicly available sources. While LULU LUNA makes every effort to ensure that the information on the Must Have website and/or contained in your Box is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on the Must Have website and/or contained in your Box. LULU LUNA makes no warranties or representations whatsoever with regard to any product provided or offered by any vendor, and you acknowledge that any reliance on representations and warranties provided by any vendor shall be at your own risk. Moreover, LULU LUNA disclaims any responsibility in connection with your use of the contents contained in each Box, any and all such use shall be at your own risk.
  10. LULU LUNA may, from time to time in its sole discretion, offer certain promotional codes for discounts. Promotion codes are non-transferable and are not redeemable for cash, credit, or toward previous purchases. There is no cash alternative. Furthermore, promotion codes cannot be used in conjunction with any other offer or promotional discount, and must be redeemed by the date published, if provided. Promotion codes cannot be applied to certain Must Have premium edition offerings that LULU LUNA may provide from time to time in its sole discretion. Lost promotion codes cannot be replaced. Limit one promotion code per customer. Promotion codes are void where prohibited. Any promotional program may be terminated or modified by LULU LUNA at any time in its sole discretion.
  11. LULU LUNA may, from time to time in its sole discretion, elect to conduct a drawing to randomly select potential prize winners who shall be eligible to receive a special prize to be included in a Box prior to shipment (a “Must Have Giveaway”). NO PURCHASE IS NECESSARY TO ENTER OR WIN. PURCHASING A MUST HAVE SUBSCRIPTION DOES NOT INCREASE YOUR CHANCES OF WINNING. ODDS OF WINNING WILL DEPEND ON THE TOTAL NUMBER OF MUST HAVE SUBSCRIBERS. VOID WHERE PROHIBITED BY LAW OR WHERE BONDING, REGISTRATION, OR OTHER REQUIREMENTS WOULD BE REQUIRED BUT HAVE NOT BEEN MET. AFFIDAVIT OF ELIGIBILITY AND RELEASE OF LIABILITY FORMS MAY BE REQUIRED. Only Must Have Subscription holders who are at least eighteen (18) years of age and who are permanent, legal residents that reside in one of the fifty (50) states of the United States of America or the District of Columbia, excluding Rhode Island are eligible to receive a prize. Any Must Have Subscription holders who are employees of LULU LUNA are ineligible to receive a prize. Notwithstanding the foregoing, you do not have to be a Must Have Subscription holder to be eligible to receive a prize. On a plain 3” x 5” index card, legibly handprint or type your first name, last name, date of birth, complete address, city, state, zip code, home phone number (including area code), and email address (if any) and mail your completed 3” x 5” card to: “LULU LUNA Inc. Must Have Prize Giveaway” LULU LUNA Inc., P.O. Box 784, Silverton, CO 81433 (the “Alternative Method of Entry”). You need only send in one card to be eligible for any Must Have Giveaway. Regardless of method of entry, there is a limit of one (1) entry per person. Prior to shipment of the Boxes for a given month, LULU LUNA will conduct a drawing to select the potential prize winners who shall be randomly selected from all Must Have Subscription holders and entries from the Alternative Method of Entry. All winners of a prize shall be responsible and liable for all federal, state and local taxes on the value of their prize. The decisions of LULU LUNA are final and binding in all matters relating to any Must Have Giveaway. LULU LUNA reserves the right, in its sole discretion and without notice, to suspend or cancel any Must Have Giveaway.
  12. During the sign-up process for a Must Have Subscription you might receive the unfortunate news that Boxes for the next month, or the next few months are already sold out. As a result, we’ve created the Must Have Wait List Program. By electing to participate in the Must Have Wait List Program you will be eligible for the chance to receive a Box for an earlier month. For example, if you sign-up for a Subscription in November and learn that the next available month’s Box is not until February, you may put your name on a Wait List to receive the earlier of a November, December or January Box should one become available. If you do move from the Must Have Wait List and become an active customer, your purchased Subscription will commence at that time.

By electing to participate in the Must Have Wait List Program you understand and accept that putting your name on a Must Have Wait List does not guarantee that you will receive a Box for an earlier month. A Must Have Wait List may remain active for any length of time and may be closed by LULU LUNA at any time with or without advance notification to participants. LULU LUNA makes no representation whatsoever that a Box for any given month may become available. Must Have Wait List orders will be fulfilled automatically to the extent inventory should become available. LULU LUNA will alert you by email of the fulfillment of a Box for an earlier month and your account information will be updated to reflect the earlier month’s Box as your first shipment. By placing your name on a Must Have Wait List, participants agree that LULU LUNA may fulfill the order and charge the credit card on file at the time of Subscription sign-up, regardless of which month’s Box the participant ultimately receives for his or her first month. However, at no time will the month of the first Box that you receive be later than the one posted on the Subscription order page at the time of sign-up.

REFERRAL CREDITS. LULU LUNA may provide you referral credits (“Referral Credits”) when you invite your friends to sign-up for certain types of LULU LUNA accounts (“Credit-Eligible Accounts”, which shall not include one-month Gift Subscriptions). Referral Credits may be awarded to you when your friends join and make their first Voucher purchases of either (i) a Voucher; or (ii) a Subscription. Referral Credits are granted in LULU LUNA’s sole discretion. In order for you to be eligible to receive Referral Credits for friends creating new Credit-Eligible Accounts, the new friend must create a Credit-Eligible Account via the unique referral link LULU LUNA provides to you and make a purchase of a Voucher or Subscription, as applicable. You will not share your unique referral link in any public forum or with third parties you do not know (including without limitation, on any coupon site). Referral Credits are loyalty or promotional discounts or credits offered by LULU LUNA, and do not constitute an account, a payment instrument or other property owned by any LULU LUNA user. You may only use Referral Credits in connection with a qualifying Voucher or Subscription (as that term is defined in the Terms of Sale applicable) purchase from LULU LUNA on a Credit-Eligible Account. In connection with any Must Have premium editions that LULU LUNA may offer from time to time, you are eligible to earn referral credits, but will not be able to apply such credits toward purchase of a Must Have premium edition. LULU LUNA reserves the right to revoke your Referral Credits if it determines that you have engaged in fraudulent referral activity (e.g. inviting fake people to create Credit-Eligible Accounts) or otherwise violated the Agreement, or if LULU LUNA terminates your membership. Referral Credits for Voucher purchases expire six (6) months after they are granted. Referral Credits are not transferable or sellable, are not gift cards, have no cash value, are not cash equivalents, and cannot be redeemed for cash or cash equivalents. You may not sell, give, or otherwise transfer your Referral Credits to any other account, individual or LULU LUNA user. LULU LUNA reserves the right at any time without notice to you to change the terms applicable to the Referral Credits, including expiration period and/or your ability to redeem existing Referral Credits.

INTERACTION WITH THIRD PARTIES. The Services may contain links to third party websites that are not owned or controlled by LULU LUNA, or that may be accessible by logging in through a third party website, as described more fully in our privacy policy ( You hereby represent and warrant that you have read and agree to be bound by all applicable policies of any third party website relating to your use of the Services and that you will act in accordance with those policies, in addition to your obligations under this Agreement. LULU LUNA has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of, or opinions expressed in any third party websites. In addition, LULU LUNA will not and cannot monitor, verify, censor or edit the content of any third party site By using the Services, you expressly relieve and hold harmless LULU LUNA from any and all liability arising from your use of any third party website.

Your interactions with organizations and/or individuals found on or through the Service (including without limitation Merchants (as that term is defined in the Terms of Sale)), including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that LULU LUNA shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that LULU LUNA is under no obligation to become involved. In the event that you have a dispute with one or more other users, you hereby release LULU LUNA, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our service. If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”

TERMINATION. This Agreement shall remain in full force and effect while you use the Services (or any part of the Services). You may terminate your use of the Services or your membership at any time by following the instructions on the Services. LULU LUNA may terminate or suspend your access to the Services (and/or any feature thereof) or your membership at any time, for any reason, and without warning, which may result in the forfeiture and destruction of all information associated with your membership. LULU LUNA may also terminate or suspend any and all Services or your access thereto immediately, without prior notice or liability, if you breach any of the terms or conditions of this Agreement. Upon termination of your account, your right to access and use the Services and any Content will immediately cease. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.

ARBITRATION AND MISCELLANEOUS. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. LULU LUNA shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond LULU LUNA’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by you except with LULU LUNA’s prior written consent. LULU LUNA may transfer, assign or delegate this Agreement and its rights and obligations without consent. Headings for each section have been included for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede. This Agreement shall be governed by and construed in accordance with the laws of the state of California without regard to the conflict of laws provisions thereof. Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by arbitration in San Juan County, Colorado, using the English language in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. (“JAMS”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with the Streamlined Arbitration Rules and Procedures of JAMS. Judgment upon the award so rendered may be entered in a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. Notwithstanding the foregoing, each party shall have the right to institute an action in a court of proper jurisdiction for injunctive or other equitable relief pending a final decision by the arbitrator. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in the United States Federal Courts located in the Western District of Colorado. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind LULU LUNA in any respect whatsoever.

COPYRIGHT DISPUTE POLICY. LULU LUNA has adopted the following general policy toward copyright infringement in accordance with the Digital Millennium Copyright Act or DMCA (posted at The address of LULU LUNA’s Designated Agent to Receive Notification of Claimed Infringement (“Designated Agent”) is listed at the end of this Section. It is LULU LUNA’s policy to (1) block access to or remove material that it believes in good faith to be copyrighted material that has been illegally copied and distributed by any of our advertisers, affiliates, content providers, members or users; and (2) remove and discontinue service to repeat offenders.

  1. Procedure for Reporting Copyright Infringements:

If you believe that material or content residing on or accessible through the Services infringes a copyright, please send a notice of copyright infringement containing the following information to the Designated Agent listed below:

    • A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed;
    • Identification of works or materials being infringed;
    • Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that LULU LUNA is capable of finding and verifying its existence;
    • Contact information about the notifier including address, telephone number and, if available, email address;
    • A statement that the notifier has a good faith belief that the material identified in (3) is not authorized by the copyright owner, its agent, or the law; and
    • A statement made under penalty of perjury that the information provided is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.
  1. Once Proper Bona Fide Infringement Notification is Received by the Designated Agent:

It is LULU LUNA’s policy:

    • to remove or disable access to the infringing material;
    • to notify the content provider, member or user that it has removed or disabled access to the material; and
    • that repeat offenders will have the infringing material removed from the system and that LULU LUNA will terminate such content provider’s, member’s or user’s access to the service.
  1. Procedure to Supply a Counter-Notice to the Designated Agent:

If the content provider, member or user believes that the material that was removed or to which access was disabled is either not infringing, or the content provider, member or user believes that it has the right to post and use such material from the copyright owner, the copyright owner’s agent, or pursuant to the law, the content provider, member or user must send a counter-notice containing the following information to the Designated Agent listed below:

    • A physical or electronic signature of the content provider, member or user;
    • Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled;
    • A statement that the content provider, member or user has a good faith belief that the material was removed or disabled as a result of mistake or a misidentification of the material; and
    • Content provider’s, member’s or user’s name, address, telephone number, and, if available, email address and a statement that such person or entity consents to the jurisdiction of the Federal Court for the judicial district in which the content provider’s, member’s or user’s address is located, or if the content provider’s, member’s or user’s address is located outside the United States, for any judicial district in which LULU LUNA is located, and that such person or entity will accept service of process from the person who provided notification of the alleged infringement.

If a counter-notice is received by the Designated Agent, LULU LUNA may send a copy of the counter-notice to the original complaining party informing that person that LULU LUNA may replace the removed material or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed material may be replaced or access to it restored in 10 to 14 business days or more after receipt of the counter-notice, at LULU LUNA’s discretion.

Please contact LULU LUNA’s Designated Agent to Receive Notification of Claimed Infringement at the following address:

Katheryn Fetchenhier
P.O. Box 784
Silverton, CO 81433
Phone: (970) 799-3584

APPLE DEVICE AND APPLICATION TERMS. In the event you are using the Services in connection with a device provided by Apple, Inc. (“Apple”) or a LULU LUNA application obtained through the Apple App Store (collectively, such uses are henceforth the “Application”), the following shall apply.

  1. Both you and LULU LUNA acknowledge that this Agreement is concluded between you and LULU LUNA only, and not with Apple, and that Apple is not responsible for the Application or the Content;
  2. The Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they are applicable to the Service;
  3. You will only use the Application in connection with an Apple device that you own or control;
  4. You acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application;
  5. In the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; upon notification, Apple’s sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application;
  6. You acknowledge and agree that LULU LUNA, and not Apple, is responsible for addressing any claims you or any third party may have in relation to the Application;
  7. You acknowledge and agree that, in the event of any third party claim that the Application or your possession and use of the Application infringes that third party’s intellectual property rights, LULU LUNA, and not Apple, will be responsible for the investigation, defense, settlement and discharge of any such infringement claim;
  8. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties;
  9. Both you and LULU LUNA acknowledge and agree that, in your use of the Application, you will comply with any applicable third party terms of agreement which may affect or be affected by such use; and
  10. Both you and LULU LUNA acknowledge and agree that Apple and Apple’s subsidiaries are third party beneficiaries of this Agreement, and that upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as the third party beneficiary hereof.

QUESTIONS. If you have any questions or notices of violation of this Agreement, please contact the editor of the website or service in question, or send an email to, or by mail to LULU LUNA Inc., P.O. Box 784, Silverton, CO 81433, or by calling (970) 799-3584.

FTC DISCLOSURE REQUIREMENTS. LULU LUNA aims to provide unbiased editorials. However, we wish to disclose that (i) we receive free products from marketers that we sometimes review or discuss in our editorials, and (ii) we may run advertisements on our sites concerning some of those products or companies that sell them (and other products sold by such companies) for which we sometimes receive compensation.

Effective: March 18, 2013